[Close] 

Dekalb - Banking Center Manager II - Beaver Ruin Banking Center - Lilburn, GA

Company Name:
Bank of America
### Job description
Banking Center Manager II is responsible for managing a medium to large size consumer banking center, or potentially several smaller centers. (Transaction volumes for these centers generally require 5-20 total FTE). BCM II is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM II acts as "general manager" and responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM II demonstrates key behaviors to drive banking center success.
BCM II ensures customers needs are met by executing lobby leadership.
Observe banking center team in action "through the eyes of the customer." Supervise and coach teams on proper execution of key banking center plays.
Communicate with consumer market managers, conduct performance assessments and update staff on business developments.
Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships.
Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework.
Create workforce stability by cultivating an engaged and well coached team.
Demonstrate and model Bank of America core values.
Understand and live the values that support our culture.
Treat all customers equally and fairly.
Adhere to policies and procedures.
Stay informed of key priorities and business updates.
Execute sales and service plays and processes.
May be required to work weekends and/or extended hours and regular, reliable attendance is critical.
### Qualifications
Required Skills:
A minimum of three years recent experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals, within a goal based and/or results driven environment
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
Ability to effectively manage multiple responsibilities and priorities
Proven record of sound decision making, balancing risk with customer/client needs and business goals
Availability to work weekends and/or extended hours as required to run the business
Pass pre-employment assessments
_Desired Skills/Assets:_
Bachelor's degree
Sales management experience in the following fields: banking/financial services, mortgage, retail or hospitality
Bilingual (fluent verbal and written) skills
Proficiency in basic computer skills
Posting Date: 07/02/2014
Location: US-GA-Lilburn
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: M-TH 8-430, F 8-6, SAT 830-2
Job Number: 1400051247

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Lowes of East Point,GA
Atlanta, GA Lowe's Companies, Inc.